Terms of Use

NAYAN NV is located at 8850 Ardooie, Pittemsestraat 58D, Belgium. VAT n°: BE 0806.661.106. Phone: +32 (0)28 96 28 53. E-mail: customerservice@nayan.be.

  1. Unless specified otherwise in writing, all transactions between NAYAN NV and its customers are determined by the Terms of Use described here and accepted by the customer (even if these terms differ from the purchase terms of the customer). The Terms of Use are available in the different languages specified on the website.
  2. The information about products, pricing, and delivery dates, as well as the detailed shipping guidelines on the website are communicated to the customers for information purposes only and may be modified by NAYAN NV without prior notice. For more information, customers should visit the "Order information page".
  3. NAYAN NV delivers world-wide in the countries indicated on the website. To the extent possible, goods will be delivered on the date indicated in the order conformation. NAYAN NV will not pay any damages or fines for late deliveries.

    Important information about the delivery address

    General guidelines

    Please complete all fields possible. The phone number is mandatory. Complete the phone number without spaces and without the country code. We do not deliver to P.O. Boxes. When your region (e.g. Ireland) has NO postal code, put 'not applicable'.
    We deliver during business hours, please avoid to use an address where you know the recipient will be absent most of the day.
    In some countries the shipper will leave the parcel 'on the porch' - when requested in the extra delivery instructions field.

    Responsabilities NAYAN NV

    NAYAN NV accepts responsibility for the timely delivery of your order, however NAYAN NV is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated (2 minimum) delivery attempts, or (3) the customer does not promptly (24 hours) provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 2 delivery attempts for any of the above reasons, the customer will be charged for the shipping and handling as well as 20 Euro for the return and cancellation fee (but not for the gift itself). NAYAN NV will however resend your gift to a new address at the customer's request, if the customer agrees to pay the shipping and handling charge a second time. In this case the 20 Euro return and cancellation fee will not be charged.

    Customs & duties guidelines

    Recipients will never be charged duties or custom fees. The amount of your order also includes duties and taxes UNLESS it is very clearly stated in the shopping cart and the order confirmation email that you receive from us.
    For all our shipments it is highly unlikely, but possible that customs want to physically inspect the parcel. This usually delays the delivery with 24-96 hours. We cannot be held responsible for this unfortunate event.

  4. Contrary to the general rule of article 1583 of the Civil Code, NAYAN NV will remain owner of the goods sold until the day of the full payment of the order, of interests and damages if any.
  5. Given that NAYAN NV is an intermediary, it limits the warranties on all goods to the warranties offered by its suppliers. To the extent allowed under these sales conditions, NAYAN NV's liability is limited to refunding the customer for (or replacing) the damaged products and will not pay any damages to the customer. Even when a NAYAN NV supplier does not live up to its own warranties, for instance in case of bankruptcy, NAYAN NV is not responsible to the customer.
  6. NAYAN NV is not responsible for material, physical or other damages or losses that a customer or any third party could suffer from the consumption or use of the goods. For food, NAYAN NV recommend that people with allergies, diabetes, or any other health problem always read and following the instructions on the labeling.
  7. Under the distance selling provisions of the Belgian Act of 14 July 1991, amended 25th of May 1999, the consumer has a period of 14 working days following the receipt of the goods, in which to withdraw from the contract without penalty and without giving any reason. The consumer will be authorized to return the goods at his own risk and own expense to NAYAN NV. The consumer may not exercise the right of withdrawal in respect to contracts for the supply of goods made to the consumer's specifications or goods that deteriorate rapidly.
  8. By ordering on the internet site of NAYAN NV, the customer agrees that NAYAN NV processes his personal data for purposes such as the administration of the client database, processing the orders, deliveries and invoices, credit checks, marketing and advertising. Data processing for marketing and advertising purposes will only occur if the client has given his explicit approval during the order process. NAYAN NV will not transfer the personal data to any third party other than Corné Port-Royal Chocolatier. The client has the right to access his personal data and to arrange for modifications to be made, where errors exist. The client may oppose at any time and at no cost, the further processing of his personal data for direct marketing purposes by merely sending a written notice to the e-mail address mentioned above. More information can be obtained at the registry of the Commission for Privacy Protection in Brussels.
  9. All images on the website are copyright protected and are the property of NAYAN NV. Any partial or total reproduction without our prior written permission is strictly prohibited.
  10. All parties agree to accept electronic evidence (e.g. e-mails, back-ups,...) as binding evidence in case of disputes.
  11. All disputes regarding the interpretation, validity or execution of the contract are governed by Belgian law and fall under the exclusive jurisdiction of the courts in Brussels.
  12. You can also always contact the Consumer Mediation Service for a dispute settlement.
  13. All images on the website are copyright protected and are the property of NAYAN NV. Any partial or total reproduction without our prior written permission is strictly prohibited.
  14. Counterfeiting

    NAYAN NV also wishes to protect its consumers against the sale of counterfeit products online. That is why NAYAN NV likes to refer to the tips of the European Consumer Centre to avoid buying a counterfeit product. If there is a suspicion of counterfeiting, the consumer can always submit a complaint via the Reporting Center.

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